Appointments
Routine appointments
Please telephone the surgery on 0121 773 4622, all consultations are by appointment.
We have a staggered appointment system following feedback from several patients who have been unable to call at 8.00 am.
Our afternoon appointments will be open from 12.00 pm.
The receptionist will always try to give you an appointment on the day of your choice with the doctor of your choice. However, please bear in mind this is not always possible.
Please note there are limited appointments for the afternoon, so we may not always be able to offer you an appointment on the day.
We offer appointment bookings two weeks in advance.
We offer a text reminder service, which can send you a reminder via text message prior to your appointment. Please speak to our receptionists for further information.
If you have a non-urgent request for an appointment or a medical query, you can contact the surgery via the NHS App. See links below on how to register and submit your request.
https://www.youtube.com/watch?v=Q0SCcLtw8JA
https://www.youtube.com/watch?v=8KY2qKcA69M
Pharmacy First Scheme
You can also now get treatment for seven common conditions directly from your local pharmacy, without the need for a GP appointment or prescription.
The Pharmacy First scheme was launched by the government and NHS England on 31 January 2024 to give patients quick and accessible care and support GP practices.
The seven common conditions are:
- Sinusitis
- Sore throat
- Earache
- Infected insect bite
- Impetigo (a bacterial skin infection)
- Shingles
- Uncomplicated urinary tract infections in women.
You can get treatment for these conditions by walking into the pharmacy or our receptionist can also refer you to the pharmacy of your choice.
Urgent appointments
Any patient who needs to see a doctor urgently can usually do so on the same day but not necessarily with the doctor of your choice. We will try and accommodate all urgent and emergency requests but have a limited number of urgent appointments. It may be necessary to refer you to other services if we are unable to deal with your request. Please phone us on 0121 773 4622.
Please do not request an urgent appointment for a minor or long standing problems.
Cancelling your appointment
Please cancel your appointment at least one hour before your appointment time so that it can be offered out to another patient.
If you do not cancel your appointment in a timely manner this will be noted as did not attend (DNA) and we have a policy where we can remove you if you have 3 or more DNAs.
Extended access
Khattak Memorial Surgery is a member of My Healthcare and can offer evening and weekend face to face GP, Clinical Pharmacist, or Physician Associate appointments. The extended hour’s appointments will be booked by our reception staff as usual.
We are also able to offer our patients telephone consultations with either a GP or Clinical Pharmacist, or Physician Associate.
The extended access appointments can be booked on the same day for Monday – Friday, however, for the weekend the appointments will be booked in on Fridays.
Please ask a member of our staff if you would like further information.
Home visits
If you need to see a doctor and are too ill to travel to the surgery or are housebound, please telephone before 11.00am, (requests for visits made after 11.00am should be for emergencies only). Please only ask for a visit if you really need one. Home visits are time-consuming and there are better facilities for examining and treating you in surgery. Be prepared to give our staff full details of your symptoms. This information helps the doctor assess the urgency of the home visit.
