Appointments
Routine appointments
Please telephone the surgery on 0121 773 4622, all consultations are by appointment.
The receptionist will always try to give you an appointment on the day of your choice with the doctor of your choice. However, please bear in mind this is not always possible.
We offer appointment bookings two weeks in advance.
We offer a text reminder service, which can send you a reminder via text message prior to your appointment. Please speak to our receptionists for further information.
Pharmacy First Scheme
You can also now get treatment for seven common conditions directly from your local pharmacy, without the need for a GP appointment or prescription.
The Pharmacy First scheme was launched by the government and NHS England on 31 January 2024 to give patients quick and accessible care and support GP practices.
The seven common conditions are:
- Sinusitis
- Sore throat
- Earache
- Infected insect bite
- Impetigo (a bacterial skin infection)
- Shingles
- Uncomplicated urinary tract infections in women.
You can get treatment for these conditions by walking into the pharmacy or our receptionist can also refer you to the pharmacy of your choice.
Urgent appointments
Any patient who needs to see a doctor urgently can do so on the same day but not necessarily with the doctor of your choice. Please phone us on 0121 773 4622.
Please do not request an urgent appointment for a minor or long standing problems.
We will try and accommodate all urgent and emergency requests.
Cancelling your appointment
Please cancel your appointment at least one hour before your appointment time so that it can be offered out to another patient.
If you do not cancel your appointment in a timely manner this will be noted as did not attend (DNA) and we have a policy where we can remove you if you have 3 or more DNAs.
Extended access
Khattak Memorial Surgery is a member of My Healthcare and can offer evening and weekend face to face GP, Nurse and Healthcare Assistant appointments from Burbury, Fernley, Harborne, River Brook and West Heath Hubs. The extended hour’s appointments will be booked by our reception staff as usual but patients will be seen at whichever Hub is the most convenient for them. The addresses of the 5 Hubs plus the telephone numbers to ring if you needed to cancel or change an appointment are:
- Burbury Medical Centre, 311 Burbury Street, Birmingham B19 1TT. Appointment cancellation telephone no. 07424 041608
- Fernley Medical Centre, 560 Stratford Road, Birmingham B11 4AN. Appointment cancellation telephone no. 07561 109028
- Harborne Medical Practice, 4 York Street, Birmingham B17 0HG. Appointment cancellation telephone No. 0121 427 5246
- River Brook Medical Centre, 3 River Brook Drive, Birmingham B30 2SH. Appointment cancellation telephone no. 0121 433 8910
- West Heath Medical Centre, 194-196 West Heath Road, Birmingham B31 3HB.
Appointment cancellation telephone No. 0121 483 2122
We are also able to offer our patients telephone consultations with either a GP or pharmacist based in my healthcare’s Virtual Hub at West Heath Medical Centre. The call will be booked by our reception staff for a time that is convenient to you.
Please ask a member of our staff if you would like further information.
Home visits
If you need to see a doctor and are too ill to travel to the surgery or are housebound, please telephone before 11.00am, (requests for visits made after 11.00am should be for emergencies only). Please only ask for a visit if you really need one. Home visits are time-consuming and there are better facilities for examining and treating you in surgery. Be prepared to give our staff full details of your symptoms. This information helps the doctor assess the urgency of the home visit.
